ELEVATED NETWORK, PRIVACY POLICY

Effective Date: April 8, 2025

INTRODUCTION

Elevated Network, LLC (the “Company,” “we,” “us,” or “our”) provides a Customer Relationship Management (CRM) platform for businesses across various industries in the United States, including but not limited to real estate, retail, professional services, and other sectors. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

This Policy applies to all users of our services within the United States, including visitors to our website at https://elevatednetwork.com, users of our application, and subscribers to our services. By using Elevated Network’s website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. INFORMATION COLLECTED

We collect personal and business information necessary to provide and improve our CRM services. This includes information you provide directly and data collected automatically when you use our platform. The types of information we collect are:

1.1 Information You Provide

When you create an account or use our CRM, you may provide:

  • Personal identifiers such as your name, company name, email address, phone number, and mailing address
  • Login credentials (username and password)
  • Property data (e.g., property addresses, listing details, client notes)
  • CRM activity data such as leads and contacts information, notes, tasks, calendar events, and any content you upload or enter into the system
  • Communication content including emails and SMS/text messages you send via our platform (including recipient contact information and message content)
  • Support inquiries when you contact us for assistance

1.2 Payment Information

If you subscribe to a paid plan, you will provide payment details. Credit card and billing information are collected and processed securely by our payment processor (Stripe). We do not store your full credit card number on our systems; Stripe processes your payment on our behalf. We may retain non-sensitive payment identifiers (such as the card type, expiration, last four digits, and billing address) and records of your transactions for billing and accounting purposes.

1.3 Information Collected Automatically

When you use our website or app, we automatically collect certain technical information about your device and usage of the platform, including:

  • Device information such as IP address, browser type, device type, and operating system
  • Usage data including referring/exiting pages and timestamps of visits
  • Interaction information such as page views, button clicks, and other usage statistics

This usage data is collected in part via cookies and similar tracking technologies (see Section 5: Cookies and Tracking below) and through third-party analytics tools like Google Analytics. This helps us understand platform performance, user engagement, and detect technical issues.

We do not collect any sensitive personal information such as Social Security numbers, driver’s license numbers, or biometric data, as our service is focused on business and real estate information. We also do not intentionally collect any personal information from consumers outside the United States or from children (see Section 8: Children’s Privacy below).

2. HOW INFORMATION IS USED

Elevated Network uses the information we collect for the following business purposes:

2.1 Providing and Improving the Service

We use your personal information to:

  • Set up and maintain your account
  • Authenticate you when you log in
  • Operate the CRM platform’s core features
  • Facilitate lead management, property listing updates, and scheduling/sending of communications
  • Display your records and customize your experience
  • Analyze usage patterns and feedback to improve our services
  • Develop new features and enhance the user experience

2.2 Communication

We use contact information to communicate with you about:

  • Your account and our services
  • Transactional communications (account confirmations, invoices, technical alerts)
  • Security notifications (password reset emails, login notifications)
  • Administrative messages (updates to our terms or this Privacy Policy)
  • Customer support responses
  • Promotional communications about new features or offers (with opt-out options)

2.3 CRM Functionality

As part of providing the CRM platform, we use the content and data you input to:

  • Carry out the functions you request
  • Send messages to your intended recipients
  • Execute scheduled drip campaigns or reminders
  • Perform other tasks directed by you through the platform’s features

2.4 Analytics and Product Development

We use automatically-collected data and analytics tools to:

  • Understand how users interact with our website and platform
  • Troubleshoot performance issues
  • Monitor system security and integrity
  • Gauge the effectiveness of user interface changes
  • Determine what new features or improvements might benefit users

Analytics data is typically aggregated or otherwise de-identified and is used only for internal purposes.

2.5 Security and Fraud Prevention

We may use personal information to:

  • Enforce our Terms of Service
  • Monitor for fraudulent, suspicious, or illegal activity
  • Protect the security of our systems, our company, our users, and the public
  • Verify identity
  • Detect security incidents
  • Prevent misuse of the platform

2.6 Legal Compliance

We will use or disclose your information to the extent necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Retain records as required by law
  • Respond to subpoenas or valid legal inquiries
  • Exercise or defend legal claims

We will not use personal information for purposes incompatible with those above without obtaining your consent. In particular, we do not use your personal data for any automated decision-making or profiling that has legal or similarly significant effects on you, and we do not sell your personal information for monetary gain or share it for targeted advertising purposes.

3. THIRD-PARTY SERVICE PROVIDERS

We share certain information with third-party service providers and partners who help us operate our business and provide the services. We only share the information that is necessary for them to perform their functions, and they are contractually obligated to protect it and use it only for the purposes we specify. Our key service providers include:

3.1 Google Analytics

We use Google Analytics to track and report on how users use our website and platform. Google Analytics uses cookies and similar technologies to collect data about website usage (such as your IP address, browser, pages visited, and clicks). This information is transmitted to Google and stored on Google’s servers so that we can receive aggregated reports about site activity. This helps us understand user engagement and improve our platform. Google may also use the data collected via our site for its own analytics purposes. However, we do not provide Google with any of your personal identity information like your name or account data through Google Analytics.

3.2 Stripe

We use Stripe as our payment processor to handle credit card transactions for subscription billing. When you enter payment details, that information is sent directly to Stripe. Stripe will process your payment information in accordance with strict data security standards (PCI-DSS). Stripe may store your credit card number or payment account details on our behalf to facilitate billing (such as recurring subscription charges), but this data is not accessible to us except for basic transaction records. We receive from Stripe a confirmation of payment and limited information such as card type and last four digits for record-keeping.

3.3 SendGrid

We integrate with SendGrid to send out emails generated by our platform. When our system sends an email, the recipient’s email address and the content of the email are transmitted to SendGrid for delivery. SendGrid acts as an intermediary to ensure reliable email delivery and may process data such as the recipient’s address, your email address, and the email contents. SendGrid does not use this information for any purpose other than sending the emails on our behalf and monitoring deliverability.

3.4 Twilio

We use Twilio to facilitate SMS (text message) delivery for our platform. If you send SMS messages through Elevated Network, Twilio will process the recipient’s phone number, your phone number (or sending ID), and the message content. Twilio uses this information solely to deliver the text message and to log delivery status. They do not use the message content or phone numbers for their own marketing. Text message data may be stored by us and Twilio for record-keeping and to show you message histories in your CRM interface.

3.5 Other Service Providers

We may also use additional third-party services for functions such as:

  • Website hosting
  • Cloud infrastructure (data storage and servers)
  • User authentication
  • Customer support ticketing
  • System monitoring

These providers will necessarily have access to certain data. In all cases, we select reputable providers and require them to handle data securely and only for our business purposes.

Elevated Network does not sell your personal information to third parties for their own marketing or other independent use. In the context of the California Consumer Privacy Act (CCPA), we may disclose or share personal information with service providers or other entities for business purposes as described above, but we do not sell personal data for monetary consideration. We also do not share personal information with third parties for cross-context behavioral advertising.

We encourage you to review the privacy policies of our key third-party providers (Google, Stripe, Twilio, SendGrid) to learn more about their privacy and data handling practices. However, note that this Privacy Policy only covers how Elevated Network collects, uses, and shares your information — once information is transferred to a third-party service provider for processing, it becomes subject to that provider’s privacy commitments as well.

4. DATA STORAGE AND SECURITY

We take the security of your data seriously and implement a variety of measures to safeguard personal information under our control. These measures include:

4.1 Encryption

  • All personal data stored in our databases or servers is encrypted at rest
  • Industry-standard encryption (TLS/SSL) for all data transmissions
  • Data is encrypted in transit to prevent eavesdropping

4.2 Authentication and Access Control

  • User passwords are never stored in plain text
  • Passwords are stored as a one-way cryptographic hash (a secure salted hash)
  • Our user authentication system uses secure protocols (including JSON Web Tokens (JWT) for managing session authentication)
  • Access to personal data is limited to authorized employees and contractors who have a legitimate need
  • All personnel with access are subject to confidentiality obligations and are trained on data security practices

4.3 Network and System Security

  • Platform is hosted on secure servers with modern firewalls and intrusion detection systems
  • Regular updates to software and infrastructure to address security vulnerabilities
  • Development practices include security reviews and testing
  • Monitoring for suspicious activity
  • Systems to detect and respond to potential security incidents
  • Secure data backups performed periodically

4.4 Payment Security

  • Credit card and payment processing handled by Stripe (PCI-DSS certified)
  • Limited sensitive payment data retained in our servers
  • Any payment information retained is protected with the same level of security as other personal data

4.5 Organizational Measures

  • Internal policies and procedures designed to protect privacy and security
  • Restricted administrative access to systems containing personal data
  • Strong passwords and two-factor authentication for administrative accounts
  • Data breach response plan in place

While we employ robust security measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. You should also take care with how you protect your account credentials — for example, use a unique and strong password and do not share it with others. If you have reason to believe that your interaction with us is no longer secure (for instance, if you feel your account has been compromised), please contact us immediately.

5. COOKIES AND TRACKING

Our platform uses cookies and similar tracking technologies to ensure it functions correctly and to enhance your user experience. We do not use cookies for advertising purposes. The types of cookies and tracking in use are:

5.1 Functional Cookies

  • Essential cookies required for our site and services to operate
  • Session-based (they expire when you log out or close your browser)
  • Do not contain sensitive personal data beyond a unique identifier linked to your account session
  • Without these, you would not be able to remain logged in or use important features of the CRM

5.2 Analytics Cookies

  • Used for analytics through services like Google Analytics
  • Collect information about how visitors use our site
  • Data collected includes device identifiers, IP address, browser type, and usage information
  • Used in aggregate form to improve the website’s usability and performance
  • We do not allow Google to collect personal details like your name or email via these cookies, but Google may combine the usage information from our site with data from other sites you visit for its own purposes

5.3 No Third-Party Advertising Cookies

  • We do not use third-party advertising networks or cookies for targeting ads to you
  • All cookies used are primarily first-party (set by Elevated Network) or used by our service providers strictly for providing the service
  • You will not see third-party ads on our site, nor are we tracking you across other websites for marketing

5.4 Your Choices Regarding Cookies and Tracking

Browser Settings: Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that because our platform’s functional cookies are essential to login and core operations, disabling cookies entirely may prevent you from using certain features of the service. We recommend allowing at least the necessary cookies for the site to function.

Google Analytics Opt-Out: If you wish to opt out of Google Analytics tracking on our site (and others), Google provides a browser add-on tool to prevent data from being used by Google Analytics. You can obtain this tool from Google and install it in your browser. Additionally, some browsers offer global privacy controls or plugins that can block analytics scripts.

“Do Not Track” Signals: Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universal standard for how to interpret DNT signals. Consequently, our website does not respond to Do Not Track headers or signals. We will treat all users’ data as described in this Privacy Policy, regardless of a DNT signal.

By using our site and services, you consent to the use of cookies and tracking technologies as described above. We display a cookie notice upon your first visit to inform you of our use of cookies.

6. USER RIGHTS AND CHOICES

We believe in giving you control over your personal information. Depending on your location and applicable law (such as the California Consumer Privacy Act), you have certain rights and choices regarding how your data is used. These include:

6.1 Access and Update Your Information

You have the right to access the personal information we hold about you. Many pieces of information (such as your name, contact info, and any profile details) can be reviewed and updated by logging into your account and editing your profile or settings. For any information not accessible through the platform, you may submit a request to us (see Contact Information below) and we will provide you with a copy of your personal data that we have, in a portable format where required by law. If any personal information is inaccurate or has changed, you may update it yourself in the platform or ask us to correct it.

6.2 Deletion of Data

You have the right to request deletion of your personal information. You may delete certain data directly in the platform (for example, you can remove or modify entries in your CRM, delete contacts, etc.). For deletion of your entire account or other data that is not editable by you, please contact us with a request to delete. Upon verifying your identity and understanding your request, we will delete or de-identify your personal information from our active systems, except for information we are required or permitted to retain by law. Note that after deletion, residual copies may take a short period to be removed from our backups, and we may retain limited information as necessary for legal compliance (e.g., records of transactions or communications as required for financial, auditing, or legal purposes).

6.3 Opt-Out of Marketing Communications

If at any time you prefer not to receive marketing or promotional emails from us, you can unsubscribe by clicking the “unsubscribe” link in any marketing email, or by contacting us to be removed from our mailing list. Please note that you will still continue to receive transactional and account-related communications (such as billing notices, password reset emails, important service announcements) even if you opt out of marketing messages. For SMS communications, you can reply “STOP” to any text message to unsubscribe from further texts, or contact support for assistance.

6.4 California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are entitled to specific rights regarding your personal information under the California Consumer Privacy Act (as amended by the California Privacy Rights Act). These include:

  • The right to know and access what categories of personal information we collect, the purposes for which we use it, the categories of sources, and the categories of third parties to whom we disclose it.
  • The right to request that we delete your personal information (with certain exceptions as noted above)
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of your personal information

However, as noted, Elevated Network does not sell personal information to third parties for monetary value, nor do we share it for targeted advertising, so this right may not be applicable except as a formal choice.

If you are a California resident and would like to exercise any of these rights, you may contact us through the methods provided below in Contact Information. We will not discriminate against you for exercising any privacy rights (meaning we will not deny you services, charge you different prices, or provide a different level of service just because you made a privacy request, as per CCPA’s non-discrimination provisions).

6.5 Other State Privacy Rights

Some U.S. states (such as Virginia, Colorado, etc.) have enacted their own privacy laws granting residents rights over personal data. If you are a resident of a state with such laws (for example, the Virginia Consumer Data Protection Act, or others) you may have similar rights to access, correct, delete, or opt-out of certain data processing. We will honor all valid requests in accordance with applicable state laws. You can contact us to inquire about your specific privacy rights and how to exercise them.

6.6 Consent and Account Closure

By using our service, you consent to our collection and use of your information as described in this policy. You have the choice to withdraw that consent and stop using our services at any time. If you wish to close your account, you can do so by contacting us. We will then deactivate your account and handle your personal data in accordance with our Data Retention and deletion policies. Please be aware that closing your account will result in losing access to your CRM data stored on our platform (so you may want to export any important data before requesting account deletion).

To exercise any of your rights or choices described above, please reach out to us via the contact details in the Contact Information section. For certain requests (like accessing or deleting data), we will need to verify your identity to ensure we are protecting your information from unauthorized access. Verification may involve confirming information that we already have on file (for instance, responding from the email address associated with your account or providing other identifying details). We will respond to your request within the timeframes required by law (generally within 30-45 days). If we need more time or cannot fulfill a request (for example, due to a specific legal exception), we will inform you of the reason and any additional time needed.

7. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In general:

7.1 Account Information

If you have an active account with Elevated Network, we will keep your personal information for as long as your account remains active so that we can provide you with the services. This includes the data you have stored in the CRM (contacts, property info, communication logs, etc.), which we retain to make it available to you whenever you use the platform.

7.2 Retention after Account Closure

If you choose to deactivate or close your account, or if your subscription expires, we will initiate the process of deleting or anonymizing your personal data. In many cases, deletion of data from active databases occurs promptly (within a reasonable period after account closure). However, we may retain certain information for a limited time in backups or archives to ensure we can restore the service in case of errors or for business continuity. Backup data is periodically purged and overwritten, so your information will be fully removed in the normal course of our data maintenance cycles.

Additionally, we may retain information if necessary for legitimate business interests or legal obligations — for example, records of financial transactions are typically kept for accounting and tax reasons, and information necessary to resolve disputes or enforce our agreements may be retained until those issues are resolved.

7.3 Communications and Support Data

If you have communicated with us (for instance, through support emails or calls), we may retain those communications and our responses for a period of time to assist with any ongoing issues or future inquiries, and to improve our support processes. Typically, support tickets or emails are retained for at least one year, or longer if required by law or our internal policies.

7.4 Logs and Analytics

Server logs and analytics records are retained to the extent they remain useful for operation and improvement of the service. For example, raw web server logs might be kept for a short period (e.g., a few months) for security monitoring and then deleted or aggregated. Analytics data in Google Analytics is retained according to the settings we have configured with Google (often 14 months or as allowed by the service), and is primarily aggregated data. We may keep high-level aggregated usage data (which does not identify individual users) indefinitely for statistical purposes.

7.5 Legal Requirements

In certain cases we must retain data for a specific time by law. For instance, financial transaction records and invoices may be kept for a minimum number of years under tax or financial regulations. If we are aware of a legal claim or potential dispute involving a user, we may preserve relevant information until the issue is resolved. Also, if a user has exercised a privacy right like opting out of communications, we may retain minimal information needed to honor that request in the future (e.g., keeping a record of an email address on a “do not email” list).

When we no longer have a legitimate need or legal obligation to retain your personal information, we will securely dispose of it. This may involve erasing it from our systems, de-identifying it so that it is no longer associated with you, or aggregating it with other data in a way that no longer personally identifies you.

8. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13 years old. Elevated Network is a business-oriented platform intended for use by adults in the real estate and small business industry. By using our site or services, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) or that you are using the service under the supervision of a parent or guardian who consents to this Agreement (however, as noted, we do not intend the platform to be used by minors at all).

If you are under 13, do not use our platform or provide any personal information about yourself to us (including your name, address, telephone number, or email address). In the event that we discover we have collected personal information from a child under 13 without verifiable parental consent, we will promptly delete such information from our records.

If you are a parent or guardian and you believe that your child under 13 may have provided personal information to us or is improperly using our service, please contact us immediately (see Contact Information below). We will take prompt action to review and remove the information and terminate the child’s account if one exists.

We also do not knowingly collect personal information from teenagers between 13 and 18 without appropriate consent or authorization. Because our service is intended for business use, it is very unlikely any minors would be users. If you are under 18, we strongly encourage you not to use or register for our platform. If you still choose to use the service as a minor (e.g., a 17-year-old real estate assistant under supervision), you should only do so with parental consent and oversight, and note that certain state laws (like California’s “minor eraser” law) may provide you additional rights to request removal of content you have posted. Contact us if you require assistance in such circumstances.

9. CHANGES TO THE POLICY

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the Effective Date at the top of the Policy to indicate when the revisions took effect. If changes are significant, we may also provide a more prominent notice or seek your consent as required by law. For example, we might email you at the address associated with your account or display a notification within the platform to inform you of important changes to this Policy.

Your continued use of Elevated Network’s services after any changes to this Privacy Policy constitutes your acceptance of the updated terms (to the fullest extent permitted by law). We encourage you to review this Privacy Policy periodically for any updates. If you do not agree with the changes, you should stop using our services and may contact us if you have concerns.

For historical reference, we will maintain prior versions of our Privacy Policy or a summary of changes upon request so that you can see how our practices have evolved. If you have any questions about the changes or want clarification, please reach out to us.

10. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us. We are here to address your inquiries and support your privacy rights. You may reach us by:

Email: success@elevatednetwork.com

Phone: (800) 577-1750

Mail:
Elevated Network, LLC
17985 Collier Avenue
Lake Elsinore, CA 92530
USA

Please include your name, contact information, and a detailed description of your request or concern in any correspondence so that we can effectively assist you. For example, if you are requesting access to your data or deletion of your account, specify the account email or identifier you use with us. We will respond to verified requests as soon as reasonably possible, generally within 30 days.

If you contact us by mail, please ensure that your communication is attn: “Privacy Officer” or “Privacy Inquiry” so that it is directed to the appropriate team. Email is usually the fastest way to reach us for privacy concerns.

Your privacy is important to us. Elevated Network is dedicated to protecting your personal information and providing a safe, secure user experience. If you have any questions about this Privacy Policy or how we handle your data, please do not hesitate to contact us.